Shipping and Returns
GuaranteeYour satisfaction is always our top priority. If for any reason you are not completely satisfied with your purchase, we will be happy to facilitate an exchange or a or full refund (less shipping charges) to ensure your complete satisfaction. You can return purchased items within 7 days of receipt. For custom ordered items, since each order is printed/altered exclusively for our customers, we are constrained to have a policy of no exchange or refund except where there is a clear manufacturing defect.
To have your own fabrics printed is fully at Your Own Risk!
GarantieArtikelen kunnen binnen 7 dagen na ontvangst worden geruild of retour gezonden. Het pakket dient dan wel voldoende gefrankeerd en in de originele verpakking aan ons retour gezonden te worden (ongefrankeerd wordt automatisch geweigerd). Het bedrukken van eigen textiel is nadrukkelijk op eigen risico. Please note that all returns require a return number. Before you ship anything back to us, please email first so we can provide you with a return number and complete return instructions.
Retourzendingen dienen te worden voorzien van een retour-nummer. Zend ons een mailtje voordat je iets aan ons terugstuurt, zodat wij je een retournummer en retour-instucties kunnen geven.
Items that have been used by the customer or items that have been damaged by use cannot be returned to us.
Gewassen en/of gedragen textiel kan niet worden geruild. De items moeten nog verkoopbaar zijn.
Who pays for return shipping?
Shipping charges on returns are not refundable.
In case If the return is due to a mistake on our part (ie. we shipped you the wrong shirt or the shirt has a defect), we will reimburse you for the return shipping costs.
Shipping and handling rates
All items are shipped via the Dutch TNT post parcelsevice.
When we have received your payment we send your order between 5 to 10 work days.
Postage is charged at the standard Dutch TNT Post rates.
You can find out the shipping cost yourself BEFORE you purchase anything in our store,
the shopping cart will show you the total before you finish the checkout process!
Please keep in mind that your government or another entity in your country may impose a charge for custom and/or brokerage fees, duties and taxes on items received from the Netherlands.
These charges do not originate from our company. You are responsible for payment of all custom and brokerage fees, duties and taxes that may be imposed when these goods are imported into your country.
Since these fees will vary from country to country, we do not know what your fees will be and advise you to contact your local government customs agent to determine the rate for the products you would like to purchase.